Story below:
My dog used to go to Jennings Vet but I switched a couple of years ago because I needed evening appointments and the lastest they are open is 6.. I recently needed to board my dog and I called Jennings Vet a few weeks before leaving to schedule arrangements ... The receptionist reviewed my chart and noticed my dog had not been seen in the clinic. In a couple of years . I explained that she has been going to another clinic and is up to date with vaccines and that clinic was already full and I could not board my dog there. They went on to say "no problem just bring in a record and the cost will include the nights the dog stays and a office visit. when I dropped her off to be boarded they stated she needed just one shot "kennel cough and it will be 13.00 for that". The Vet and assistant met with me for five minutes tops and never examined my dogs body,teeth,ears! Nothing! When I picked up my dog after vacation (just for 3 nights) my bill was a 130.00... when I got home I looked over my receipt and I was charged a 52.00 office fee/examination. I then called the office just to ask why I was charged an office visit, examination fee, the boarding cost, and the shot! They went on to explain that it is per policy when a dog has not been in the clinic to do an examination!!!! I began to explain she had been seen by another Clinic in March, they had those records and that they never examined her! She then tried to say it was to cover the cost of the shot, but on the bill the shot was 13.00, so that was not it!
Doc Vayo is amazing my animals only see her she will do everything she can to help and very nice and sweet lady and staff there is amazing as well.
The point here is if it was "per policy" why was this not mentioned when I called to schedule the boarding; shot or no shot?
I love it...dog loves it. We drive 45 minutes to get there and it's worth every minute and penny.
Great Vet kind and wonderful with my baby Dakota.
This issue was never resolved! The receptionist over the phone just kept saying "I'm just the receptionist",but never did anything about it! Poor custom service and hidden fees... All about the money at Jennings Vet!
I am a dog lover and take pride in caring for my animals. However, after my experience at Jennings Vet I will never take my dog or other animals there due to the hidden costs and poor customer service. When I go to any office visit, I would like to know what I am going to be charged before services are rendered so I have the choice to except that service or not! $52.00 may not be a lot of money to a veterinarian, but it is to other people! Customers should not be shocked By the bill when picking up their dog.If I would have known the total cost beforehand, I would have not chosen to take my dog there! The cost to board by dog was only $30.00 and the hidden fee was 52.00.... so to watch my dog for three days cost less than the five minute non exsistant "office examination"
Excellent care & the vets are very knowledgeable. We had to take one of our dogs in for an emergency for a coughing fit she was having. The vet examined her & made a solid diagnosis & course of treatment. Our dog has recovered. Awesome animal lovers there!
Jennings Veterinarians Inc is a US Veterinary Care based in North Vernon, Indiana. Jennings Veterinarians Inc is located at 2285 IN-3, North Vernon, IN 47265, USA.
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